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SEBA International Limited

Head of Collections and Loss Mitigation Strategy (AAR24052)

Risk Area:	All Risk Areas
Job Category:	Managerial
Location:	Long Island City, NY or Wilmington, DE
Salary Range:	Competitive
Job Type:	Permanent
Job Description:	The Company is one the world's largest provider of credit cards. The Company is the largest consumer business within this organization. They employ more than 32,000 employees at more than 30 sites across North America. They meet the diverse needs of their customers and partners with a breadth of products and services unmatched in the industry. The Company’s strategic focus is to accelerate organic growth via investment in high growth sectors such as, partner programs, travel/affluent markets and small business lending, and leverage their core capabilities to expand the boundaries of their business including health care, cross-affiliate sales and other initiatives.
Skills/Experience:	The individual in this role is responsible for setting strategy to maximize customer payments on high risk current accounts, delinquent accounts, and post charge-off accounts. In so doing, concessions and other alternatives may be offered that are suitable to a customer's individual situation towards debt relief and minimizing credit losses for The Company. Extensive analysis is conducted to develop strategies that operate in line with loss recognition policies set by this area, as well as, applicable regulations and Global Risk policies. Close coordination is required with Collections Operations and Credit Early Warning(CREW) to set optimal customer contact strategy, offer sequencing and customer targeting. Post-charge off recovery strategy is also a component of the role to maximize payments on written off accounts including external agency assessment and debt sale evaluation. Monitoring of collections operations to ensure appropriate performance and effectiveness levels are achieved. This area is most key towards meeting the annual Net Credit Loss target. Business and Technical Requirements - Extensive knowledge and experience with consumer financial product collections and recoveries strategy and tactics- preferably credit cards. - Familiar with and hands on experience with products and tools in the collections environment including dialer/best-time-to-call technology, optimization software, and decision engines - Strong risk management analysis and policy development experience. - Experience with use of credit scoring, specialized delinquent account scoring and segmentation analytics to drive targeted and accurate decisions - Knowledge of the current regulatory environment and interpretation of guidance particularly related to loss recognition and collections practices/ policies - Knowledge and experience with tracking and effectiveness metrics for Collections Operations. - Industry knowledge and relationships to keep updated on trends and innovations - Ability to bring innovations to the loss mitigation space Leadership Competencies - Capability and experience with establishing strategic vision and driving change towards achieving goals in alignment with business targets - Sr. executive interactions- can present credibly to both large and small groups - Strong interpersonal skills and ability to influence at all levels of mgmt. Displays flexibility to work well with varying personal styles - Develops strong working relationships that foster cooperation and respect. - Develops a cohesive relationship with Collections Operations and CREW. - Superior team leadership skills. Able to matrix manage effectively - Strong track record for attracting and developing high performing analytic talent - Capable of managing a team of 30+ managers and analysts. Able to performance manage and continually elevate performance standards
Responsibilities:	Key Responsibilities - Develop and manage pre-delinquent and delinquent account collections strategies including contact method, segmentation/ targeting, concession type and sequencing - Develop and manage recovery strategy including segmentation/ targeting, external agency evaluation, and debt sale evaluation - Collections monitoring for effectiveness and productivity. Evaluation of collections sites and outsource vendors - Engage heavily with collections operation to ensure close adherence to developed strategies and alignment on goals - Build and lead a high performing risk analytics team. Leverage expertise and experience to develop a pipeline of talented leaders - Develop and maintain relationships and matrix manage across multiple functions and several levels of management. - Interactions with Senior levels of management to gain support for initiatives and facilitate understanding of our strategy performance. Key Collaboration Points - Senior in-business leadership - Head of Global Risk and Regional Risk - Global Risk Collections Policy team - Heavy internal Collections Ops engagement - Close interactions with Financial Forecasting and other cross-functional areas - Government regulators and internal auditors
Company/Agency:	SEBA International
Contact:	Robert M. Iommazzo Managing Partner Telephone: +1-212-370-7003 riommazzo@sebasearch.com Kristina Ng Sr. Associate Telephone: +1-212-370-7014 kng@sebasearch.com email: riommazzo@sebasearch.com
Website:	www.sebasearch.com

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